Help Center

Q. How is Newinlook.com different from other online bridal stores?

A. Newinlook.com is a global online Wedding dress & dress factory since 2010.

Wide Selection of Dresses: Thousands of styles of Wedding Dresses, Bridesmaid Dress, mother of the brides dress, flower girl dresses, Evening dresses, prom dresses & special Party Dresses at factory price offered by Newinlook.com

High-quality fabric: Newinlook.com offer high-quality fabric for our customers, making sure customers comfortable and look elegant to attend the party.

Exquisite workmanship: Each piece of Dress is made by professional master workers.

Competitive price, fast delivery: Newinlook.com is a manufacturer of wedding dresses and party dresses, we aim to offer customers high-quality dresses at factory prices. We choose the fastest International Express Way DHL/ EMS as a shipping way to send your dress to your place in the shortest possible time.

Satisfied after-sales service: After you get your dresses, no matter what you have any suggestions, you can contact us at sales@Newinlook.com, we will answer any questions soon.

 

Q. If I can not find my favorite dress on your website, can I send pictures to you, and you help me to make it?

A. If you can not find your favorite wedding dress or party dresses at our site, you can send the dress pictures to us, we accept to customize your dress according to the picture without extra charge. In order to make sure the high-quality dress made for you, please offer us at least two pictures, including front, back, and some detailed dress pictures.

Q. How can I check my order status?

A. After you place your order, and want to know your dress status, please log in our website firstly click My Order to check it, if there is no any new updated, you can send an email to us at sales@Newinlook.com, we will reply to you within 24 hours.

Q. Where can you ship to?

A. We ship everywhere around the world. So please write down your address clearly, which will help us to ship your dress to you correctly and timely.

Q. What kind of warranty or guarantee do you offer on your products?

A. Buy Hottest Wedding Apparel & Special Occasion Dresses and ensure the highest quality possible.
Streamline the buying and payment process making it as easy as possible.
Help you buy Beautiful Dresses from manufacturers.
Deliver goods to our customers all over the world with speed and precision.
Provide 24-hour customer support on weekdays.

Q. How much will the shipping cost?

A. We offer FREE SHIPPING to most countries. During you place the order, please CHOOSE the country where the dress will be shipped to, and you will know if it is free shipping for your dresses.

Q. How to buy my dress in the perfect size which suits me?

A. we offer custom measurement service, as long as you offer us your detailed body size, our tailors will use your exact measurements to create a made-to-order dress just for you.

Q. How to choose the size, is it based on UK or US standard?

A. we offer standard size and custom size, you can choose the best one to make your dress. If you have concerns about the size, we suggest you choose the custom size. Please get the professional measurements first and fill in the exact measurements when you place an order.

Q. What is the meaning of “Hollow to floor”?

A. Hollow to Floor mean the length from your hollow (center of the collarbone) to the floor, not including shoe height. So you need to measure it barefoot.

Q. What if I would like to do some alterations on the dress, like adding the straps or changing the back style? Do I need to pay extra money?

A. It is no problem to make some alterations on the dress, and it is free, please tell us clearly where you want to change, then we will custom made your dress according to your requirement.

Q. can I see some real picture of the dresses?

A. we only take photos when customer required, so if you like some dress and want to see the real picture, please contact us, we can check for you. if we have, we will send the picture to you soon.

Q. If I can not find my favorite dress on your website, can I send pictures to you, and you help me to make it?

A. If you can not find your favorite wedding dress or party dresses at our site, you can send the dress pictures to us, we accept to customize your dress according to the picture without extra charge. In order to make sure the high-quality dress made for you, please offer us at least two pictures, including front, back, and some detailed dress pictures.